Job Posting 

Job Title: Director of Operations

Location: Vancouver, BC (Onsite)

Company:  Expressluv Services Inc

About Us:

Expressluv is a leading gifting company dedicated to delivering exceptional gifts and services to our customers. We are committed to innovation, excellence, and creating the best work environment where our staff can enjoy helping customers. We are seeking a highly motivated and experienced Director of Operations to join our team and drive operational excellence across the organization.

 Job Description:

As the Director of Operations, you will be responsible for overseeing the day-to-day operations of the company, ensuring efficiency, quality, and profitability. The ideal candidate is a strategic thinker with strong leadership skills and a proven track record in operations management. As a director, your role will also be included to show the company growth rate of 20% per annum.

 Key Responsibilities:

  • Develop and implement operational policies and procedures to improve efficiency and effectiveness.
  • Oversee daily operations across multiple departments, including production, vendor management, logistics, and customer service.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Collaborate with the executive team to develop long-term strategic plans and operational goals and continuous process improvements.
  • Ensure compliance with industry regulations and company standards.
  • Manage budgets, resources, and schedules to optimize operational performance.
  • Lead and mentor a team of managers and staff, fostering a culture of continuous improvement and accountability.
  • Drive process improvements and innovation to enhance operational efficiency.
  • Coordinate with other departments to ensure seamless integration of operations with other business functions.
  • Handle last mile deliveries and able to train team members on vendor management and last mile process.


  • Bachelor’s degree in business administration top business school, Operations Management experience MBA mandatory.
  • Minimum of 07 years of experience in operations management, with at least 3 years in a leadership role.
  • Shopify Certified and prior experience working with Shopify design features.
  • Prior experience using Canva for designing the flyers, graphic designing.
  • Strong understanding of operational processes and best practices.
  • Excellent leadership and team management skills.
  • Kaizen White Belt Certificated (Mandatory)
  • Typing skills (50 wpm) – Need to pass the test with 50 wpm.
  • Proven ability to develop and implement effective operational strategies.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience in budget management and resource allocation.
  • Ability to get on the road for any deliveries during resource shortage
  • Must be able to drive a vehicle and possess a Class 5 License.


  • Competitive salary and benefits.
  • Comprehensive health, and dental insurance.
  • Generous paid time off and holidays.
  • Professional development opportunities.
  • Discount on company products.
  • A collaborative and inclusive work environment.


For this position, the pay range can be between $30 - $33 per hour.

How to Apply:

Interested candidates are invited to submit a resume, white belt certification, educational documents and cover letter detailing their qualifications and experience to with the subject line “Director of Operations Application – [Your Name].”

If the above-mentioned qualifications are not shown in your application, we will reject the applications for all incomplete submissions.

Application Deadline:  July 25, 2024

Expressluv is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

(Job posting date : 13 June 2024)